Connect is a comprehensive cloud-based software solution that provides robust capabilities for Planning, Scheduling, Implementing, Acceptance Testing, Monitoring and Managing of the service order in provisioning of customer new connection in Telco industry.

Predictive analytics is a one of the leading features in the “Connect” platform which is powered by modern Data Science and AI algorithm to predict optimum service attendance, most effective team composition, optimum vehicle allocation, most effective job prioritization, most effective team allocation and service order completion time to energize decision making power and mitigate the risk factor.

Connect Scope
New Connection Requisition Management
  • ● SOD manual entering
  • ● SOD bulk upload
  • ● SOD rejection
  • ● SOD workflow configuration
  • ● SOD categorization based on request based on the criticality and priority
  • ● SOD master data setup
  • ● Bill of Material identification for SOD category
  • Visualization
  • ● SOD backlog
  • ● SOD completion rate
  • ● SOD delay and penalty
  • ● SOD delay and penalty
  • ● Team availability based on the customer location
Job Execution Management
  • ● Job status monitoring
  • ● Resource rearranging
  • ● Excess resource allocation
  • ● Job execution master data setup
  • Visualization
  • ● Job viewing
  • ● Job status update
  • ● Job issues reporting
  • Visualization
  • ● Job completion
  • ● Delaying jobs
  • ● Job backlog of the team
Acceptance Testing
  • ● First level review (Quality)- Internal
  • ● Second level review (Quantity)- Internal
  • ● Acceptance and rejection
  • ● Rework
  • ● Job grouping for invoicing
  • ● Sample review – External
  • ● Invoice acceptance
  • ● Invoice rejection
  • Mobile
  • ● Capturing PAT inputs on site (Photos and other inputs) – Online and offline
  • ● Job rework
  • Visualization
  • ● First level and second level review status (Pass, Fail)
  • ● Pass and fail trend and reason analysis
  • ● Sample review status analysis
  • ● Invoice acceptance and rejection status analysis
Site Survey Management
  • ● Site survey scheduling based on the customer and team availability, locations
  • ● Site survey prioritization
  • ● Site survey monitoring
  • ● Site survey cancelation
  • ● Site survey master data setup
  • ● Pushing jobs to the teams
  • ● Site survey master data setup
  • Mobile
  • ● Site survey job picking and viewing
  • ● Site survey job status update
  • ● SOD material requirement identification based on the BOM
  • ● Customer location update
  • ● Customer detail update
  • ● Visit rescheduling
  • Visualization
  • ● Site survey backlog
  • ● Site survey completion rate
  • ● Site survey delay and penalty
  • ● Team availability based on the customer location
Material Management
  • ● Item receiving
  • ● Item issuing
  • ● Item return
  • ● Stock adjustment
  • ● Stock reorder level management
  • ● Inventory master data setup
  • Visualization
  • ● Item availability
  • ● Item reorder level
SOD fulfilment monitoring and management
  • ● Internal Resource allocation
  • ● Internal Resource monitoring
  • ● Sub-contractor allocation
  • ● Sub-contractor monitoring
  • ● Resource allocation conflict monitoring
  • ● Pushing jobs to the allocated resources
  • ● Material requisition generating
  • ● SOD fulfilment master data setup
  • Visualization
  • ● Team and contractor availability
  • ● Job completion rate of the team
  • ● Job backlog of the team
  • ● Jobs delay and penalty
KPI and performance monitoring
  • ● KPI creation with the scale
  • ● KPI allocation to the team and individuals
  • ● Mapping KPI to job activity
  • ● KPI monitoring
  • ● KPI master data setup
  • Visualization
  • ● Team wise KPI
  • ● Individual KPI
  • ● Team performance
  • ● Individual performance